Hiver is an AI Business tool. Hiver centralizes all customer chats into one spot. It helps teams work together and fix issues faster. Key features include Omnichannel Shared Inboxes, Live Chat with AI, and Customer Portal and Knowledge Base. Best for customer service representatives, hr professionals and recruiters and sales professionals.
About Hiver
Hiver puts all your customer talks in one place, like email and chat. This helps your team work together easily to solve problems quickly. It works with tools you already use, such as Gmail. Automating tasks and using AI helps boost your team's work and keep your customers happy. It's great for businesses of all sizes.
Key Features
Omnichannel Shared Inboxes.
Centralize shared email accounts by assigning ownership to each message. Facilitate real-time internal collaboration for efficient teamwork.
Live Chat with AI.
Engage website visitors using AI chatbots. Resolve issues instantly with automated support.
Customer Portal and Knowledge Base.
Empower both customers and employees. Provide self-service options to find answers, submit issues, and track resolutions independently.
Automations.
Streamline repetitive tasks using rule-based automation. Boost team productivity by reducing manual effort.
Integrations.
Enhance customer interactions with data from 100+ apps. Smooth workflows by bringing context to the conversation.
Analytics.
Track key support metrics to monitor team performance. Make smarter decisions based on data-driven insights.
Frequently Asked Questions
Yes, Hiver follows GDPR, ISO27001, SOC2 Type II, HIPAA, and CCPA.
Hiver works with over 100 apps. These include Hubspot, Salesforce, Jira, and Asana.
The AI helps you write emails faster. It drafts replies, suggests responses, and sums up emails.
Yes, Hiver has an iOS mobile app. This lets your team handle customer questions on the go.
